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Organisational Culture and Strategic Management

Organisational culture plays a major role in the success of a company. Employees are those who are working toward the common goal that needs to be reached by the strategy, so organisational culture has the power to make or break strategic management. According to Gallup’s survey done in 2013, only 13% of employees are considered […]

Six Sigma: Increase customer satisfaction

Six Sigma is a set of tools and techniques that enables an organization to measure the number of defects in a process applied. The point is to eliminate those defects and get as close as possible to the stage where they don’t happen.   It is a comprehensive and flexible system for achieving, sustaining and […]